Haivivi Store

Warranty

Last updated on 28 Oct 2025

  1. Limited Warranty and Scope

Products purchased directly from this website come with a limited warranty. This warranty is valid only within the original country or region of purchase.
This warranty gives you specific legal rights. You may also have other rights which vary by state. This warranty is offered in addition to, and does not affect, change, or replace the legal rights of consumers under the applicable laws of your jurisdiction.

  1. Warranty Coverage and Period

We warrant that our products will be free from defects in materials and workmanship when used normally and in accordance with the product's user manual during the warranty period.
The warranty period for different products commences on the day after the date of receiving. The specific warranty periods are as follows:
Products
Warranty Period
BubblePal
One Year

  1. What This Warranty Does Not Cover

This limited warranty does not apply to:
  • Normal Wear and Tear: Defects or damage resulting from normal wear and tear or the normal aging of the product.
  • Cosmetic Damage: Scratches, dents, and other cosmetic damage, unless caused by us.
  • Improper Use: Defects or damage resulting from misuse, accidents, neglect, or abuse. This includes, but is not limited to, liquid damage, exposure to excessive force, extreme thermal or environmental conditions, and use with unapproved accessories.
  • Unauthorized Modifications: Any repair, alteration, or modification carried out by anyone other than us or an authorized service partner.
  • Altered Products: Devices where the serial number has been removed, damaged, defaced, or made illegible.
  • Third-Party Resellers: Products not purchased from this website. We recommend contacting the original point of sale for support in such cases.

  1. How to Obtain a Warranty

To initiate a warranty claim, you must follow these steps. Failure to follow these instructions may result in delays or the rejection of your claim.
Step 1: Contact Customer Service
First, you must contact our customer service team to initiate a claim. You can reach us via:
  • Email: haivivi@fastgrowth.support
Step 2: Provide Required Information
To validate your warranty claim, you must be prepared to provide the following:
  1. Your order number.
  2. A detailed description of the defect or problem you are experiencing, including photographs or videos of the defect.
  3. Your contact email.
Step 3: Receive Return Authorization
If our customer service team determines that your claim is valid and covered by this warranty, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
Do not send any product to us unless you have first obtained an RMA number. Products received without a valid RMA number may be rejected and returned to you at your expense.
Step 4: Ship the Product
You must securely package and ship the product according to the guidance of our customer service team.

  1. Our Actions in the Event of Warranty Claims

If you submit a valid claim during the warranty period, we will replace the product with a new product. Any product that is replaced shall become our property.
The warranty for a replaced product will continue for the remainder of the original warranty period, or for three (3) months from the date of replacement, whichever period is longer.

  1. Costs Associated with Warranty Claims

You will not be charged for the replacement of a defective product during the warranty period. We will also cover all reasonable shipping costs associated with a valid warranty claim. This includes the cost for you to return the defective product to us and the cost for us to send the replacement product to you.

  1. Your Responsibilities and Data Disclaimer

Before sending your product for warranty service, it is your responsibility to back up all data and remove all personal and sensitive information.
During service, the device's storage media may be erased, reformatted, or returned to its original factory settings. We are not responsible for the loss or disclosure of any programs, data, or other information stored on the device. The recovery and reinstallation of your data and software programs are not covered under this warranty.

  1. Miscellaneous

This warranty policy may be updated by us from time to time. The version of the warranty applicable to your purchase is the one that was in effect at the time of purchase.
For questions about this policy or to request warranty service, please contact our customer service team.